RMG London strive to achieve first time resolution when dealing with queries. To view our response times for each of our communication methods, please contact our Customer Service team by emailing london.ccc@rmg.london and request a copy of our Customer Charter.

If you feel you would like to make a formal complaint you can refer to our formal complaints procedure. To view the complaints procedure please contact our Customer Service team by emailing london.ccc@rmg.london and request a copy of our Formal Complaints Procedure.